Q 01. What is gTalk® pinless calling service?
Q 02. How gTalk® pinless service differs from ordinary calling card service?
gTalk® pinless is a premium quality enhanced prepaid pinless calling service for making exclusively international calls. Unlike calling cards gTalk® pinless users do not have to dial 10 or 12 digit PINs every time they try to make a call. The caller just has to dial the access number followed by destination telephone number. It is that simple. There are other conveniences that come standard with gTalk® pinless service which are explained below.
Q 03. Is gTalk® pinless calling service a pre-paid service?
gTalk® pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pinless calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:
- No need to enter PIN every time a caller attempts to make a call.
- Unlike calling card service gTalk® pinless calling service requires customers to maintain account with gTalk®. This helps ensure total transparency of billing and charges, accountability of gTalk® towards its valued customers.
- Customers can monitor their call, recharge, and reward logs online.
- Balance of gTalk® pinless calling accounts NEVER expire, there is no connection fees or hidden cost.
- gTalk® pinless service only provides international calling service and not domestic service.
Q 04. Can I make domestic calls using gTalk® pinless calling service?
Yes, gTalk® pinless calling service is a pre-paid calling service. The users have to refill their account balance when depleted to continue making calls.
Q 05. Is there a need to change my current telecom service provider?
No. The gTalk® service is only for making international calls.
Q 06. Can I use gTalk® pinless calling service from outside the U.S.A.?
No, gTalk® pinless service can be used from any land or cell phones and there is absolutely no need to change local telecom service carrier. Using gTalk® pinless calling service requires dialing around your high cost incumbent international carrier. This is done by dialing gTalk® access number followed by your destination number.
Q 07. Is there a need to open an account to use gTalk® pinless calling service?
gTalk® pinless international calling service is available for customers in Australia, Belgium, Canada, France, Germany, Italy, Netherlands, Spain, Sweden, UK, and USA.
Q 08. Are there any end user contracts to use gTalk® pinless service?
Yes, a customer has to open an account to use the gTalk® pinless calling service.
Q 09. How to open an account with gTalk® pinless calling service?
No, there are no contract, no term-liability, or credit checks. Customers have to agree to certain terms and condition before opening account.
Q 10. When I can start using my gTalk® pinless account?
There are three convenient ways to open gTalk® pinless calling service account. These are:
- Open account online: Visit www.gtalk.us/pinless, click on 'Open new account ' tab and perform easy to follow account opening procedure.
- Open account by calling customer service: Call gTalk® customer service at +1 (214) 593-1004, +1 (347) 229-9800.
- Open account by visiting gTalk® agents (to be introduced in future): Visit a local gTalk® agent and ask them to help you open a gTalk® pinless calling service account. A list of such agents will be available at www.gtalk.us/pinless.
Q 11. How to Recharge gTalk® pinless calling account?
- Your gTalk® pinless account will be activated within 12 hours. For immediate activation please call gTalk® customer service at +1 (214) 593-1004, +1 (347) 229-9800.
- You can start using your account immediately after activation. On opening account you will receive an email notifying your account information and user instructions.
Q 12. How do I protect my credit card information?
Recharging gTalk® Pinless calling service account is simple and can be done as follows:
- Recharge online by credit card* : This is the most convenient way of recharging. Just visit www.gtalk.us/pinless, log on to your account, click the 'Recharge' tab and follow the simple set of instructions there in.
- Recharge by calling customer service: Call customer service at +1 (214) 593-1004, +1 (347) 229-9800 and request for recharging your account. You will require a valid credit card to make payment.
* Cards accepted by gTalk® pinless: Master Card, Visa Card, Discover Card.
Q 13. Is there any monthly charge or minimum usage fee?
The highest level industry-standard SSL encryption protects your card information submitted on our web site. All web forms and the gTalk® systems use 128 SSL encryption to protect your data like credit card numbers, customer information and password. gTalk® DO NOT save your credit card information. Card company's payment processing system just passes all information to bank over SSL secured virtual terminal.
Q 14. What are Registered Numbers?
No. There is no minimum usage level, no monthly charge. You only pay for the calls you make.
Q 15. What is Account Phone Number?
Registered Numbers are your designated telephone numbers (land and/or cell phones) using which you want to use gTalk® service. At least one and maximum six telephone numbers may be registered as your 'Registered Numbers'.
Q 16. How many Registered Numbers may be registered by an account?
Account Phone Number is your telephone number that is registered at the time of opening your account. You can NOT change your 'Account Phone Number' once registered. We recommend that you choose such a telephone number that you use most and is not likely to change. It could be your cell phone or land line.
Q 17. Can I change my Registered Number?
Maximum 6 Registered Numbers may be registered by an account.
Q 18. How gTalk® pinless service works?
You can change all Registered Numbers LESS the first one that you designated as 'Account Phone Number'.
Q 19. How to inquire about your current account balance?
The account holder dials an access number and when prompted dials the destination number, it is that simple. If account pre-paid balance has nearly depleted, the system will prompt for recharging the account.
Q 20. What is SPEED dial?
Each time you call an access number, you will be told the balance in your account. There are several other ways to inquire about your current balance as mentioned below:
- If balance announce preference is disable for your account, dial 123 when prompted to enter destination number. The system will announce your account balance.
- Log on to your gTalk® pinless account online and see current account balance.
Q 21. What is HOT number?
A speed dial number is a numeric number to which a destination telephone number is pre-set by a caller. This allows the caller to avoid dialing the full destination number. The caller has to dial a gTalk® access number followed by the speed dial number to call that destination number.
Q 22. Is there any hidden cost?
Hot number feature is a very user friendly and popular feature available to gTalk® pinless customers at no extra cost. These are used to make calls to most frequently called numbers without actually having to dial the destination number. A Hot Number is a special gTalk® access phone number to which a customer may pre-set a destination phone number.
When that hot number is dialed, the pre-set destination phone number is dialed automatically. To set your hot number (1) log on to your account, (2) Click [Set Your Hot Numbers], (3) Follow easy to understand procedure, (4) click 'save' tab. Each account holder is allowed to set 40 Hot Numbers.
Q 23. Can I see my call log?
There is absolutely no hidden cost of any sort. Your gTalk® account balance will never expire, there is no connection fees, monthly or any periodic account maintenance fees.
Q 24. How can I know if my account has been recharged?
Yes, the account holder can see and monitor his/her call log for the past three months. This feature is available online 24/7.
Q 25. Can I use different language for different Registered Number?
By inquiring about current balance following a recharge. Also you will get an email notification for successful recharge.
Q 26. Can I change my HOT number settings?
Yes, you may chose IVR language for each Registered Numbers separately.
Q 27. Does taxes and fees apply to the calls made through gTalk® pinless service?
Yes, the hot numbers may be changed by the account holder any time by logging on to account on line or by calling gTalk customer service.
Q 28. Is there extra charge for using toll free access?
No, gTalk does not collect taxes and surcharges. It settles taxes from the overall revenue.
Q 29. Do you have customer service center?
Yes an extra toll free charge of 1.85 cent per minute is applied on all calls accessed through toll free numbers.
Q 30. How to avoid 1 minute calls?
Yes, we have customer care center. You may communicate with customer care by either email to email@example.com and by calling +1 (214) 593-1004, +1 (347) 229-9800.
Q 31. I can not get access to the system even if I dialed the correct access number?
When you dial a number you will hear a 'Beep' sound after the call has been established or appears to have been established. The beep sound indicates that the billing has started. However if you can not talk then hang up within 10 seconds of hearing the 'beep' sound to avoid being charged for 1 minute call. Simply press *0 (star then zero) to redial the number within 10 seconds following the beep. Not only this will avoid 1 minute call being logged but at the same time your intended number will be redialed automatically.
Q 32. Can I make calls with blocked caller ID?
This happens when caller ID of your telephone is 'blocked'. If your caller ID is blocked there is no way gTalk® system can identify your telephone as a registered number of a current account holder. In such cases please unblock your caller ID and dial your access number again.
Q 33. What is 'Refer a Friend Reward' program?
No, you cannot call with the caller ID of your phone blocked. See also answer to Q31.
Q 34. Can I Dial 911 using gTalk® service?
Refer a Friend Reward:
Every gTalk® customer is assigned a promo code that appears near the bottom right hand side of your gTalk® account home page. Refer some one you know to open gTalk® pinless calling service account. Ask him/her to enter your promotion code XXXXXX when opening their account by visiting www.gtalk.us/pinless. When your referee opens his/her account, gTalk® will credit your account as follows:
a. Instant Reward: $2.00 for every new account added to your account as THANK YOU.
b. Long Term Reward: The day your list of referred accounts grow to five or more, your account will start receiving reward equivalent to 5% of all the recharges made by your accounts for ONE FULL YEAR. So you may reward yourself handsomely, for example:
|No of Active Referred Accts
||Instant Acct Opening Reward
||Long term reward 5% of Recharge Value
||10*25*12*0.05 = $150
||20*25*12*0.05 = $300
||50*25*12*0.05 = $750
||100*25*12*0.05 = $1,500
||500*25*12*0.05 = $7,500
Note: The calculation is based on average recharge of $25 per month per customer. Your net earning will depend on actual monthly recharges all referred customers make during the year of reward.
c. How to Monitor Your Reward Earning: A fully transparent reward program management and accounting feature is available for you. You can access that by logging on to your gTalk® pinless account and clicking [Manage Your Referred Customer Accounts] tab.
How to Claim your Reward: You have the option to withdraw your reward part or full in cash or use it to recharge your own gTalk® account balance. Just log on to your account, click [add/claim reward $]
So why wait, establish accounts and reward yourself.
Inadmissibility Conditions on Receiving Reward: This refer a reward is inadmissible if (a) a referrer opens a new gTalk® account with his/her other telephone and/or cell phone numbers or (b) the referred person already had gTalk® account opened earlier. If these conditions are discovered at any time all rewards already delivered related to such accounts will be cancelled and the total reward amount deducted from the recipients' accounts.
Q 35. Will my local telephone service provider charge me long distance service for calls made to a gTalk® access number?
gTalk® pinless is an international calling service provider and is NOT a local telephone service provider. More so gTalk® does not provide domestic calling service. So you cannot dial 911 using gTalk® service. Otherwise also it does not make sense to dial a gTalk® access number and then dial 911. One will always directly dial emergency number, not through gTalk®.
Q 36. What is 'Auto Recharge'?
It depends on the subscribed rate plan between you and your local telephone service provider and nothing to do with gTalk®. gTalk® pinless service starts from the gTalk® access point you dial in. gTalk® provides access numbers to many cities within each country to facilitate our customers to access gTalk® system. gTalk® customers are free to use any of these access numbers irrespective of their locations. You may clarify with your local telephone service provider if there is any long distance charge associated with calling a particular access number. gTalk® cannot determine that.
Q 37. How to set my account for auto recharge?
The auto-recharge option allows a gTalk® pinless customer to set his/her account to auto recharge for a customer specified $ amount when the account balance drops to a customer specified $ amount. It offers a convenient way to make sure you always have a minimum balance in your gTalk® pinless account. So gone are the days of time consuming repeated manual recharge for customers who set up their account for auto recharge.
Q 38. Is auto recharge an optional feature? Is it free?
Log on to your account, click on the usual 'Recharge' tab that will open a page. Click on the 'Auto Recharge' link in this page and follow easy self explanatory steps. For further help on this please contact gTalk® pinless directly +1 (214) 593-1004, +1 (347) 229-9800 or write to firstname.lastname@example.org.
Q 39. Will I be notified of auto recharge activities in my account?
Yes, the auto recharge is an optional feature, and it is free. Customers have the option to sign on for this optional and free convenient service
Q 40. Can a customer edit auto recharge setting or revert back from auto recharge to manual recharge and vice versa?
Yes, every auto recharge will be notified to you by auto generated email instantly when it is executed. The email will be sent to your email address on our records and contain information on the amount, the authorization code and the time of recharge.
Q 41. Does auto recharge get executed during a call?
Yes, customers have freedom to switch from auto recharge to manual recharge option as many times as he/she wants. Log on to your account, click on the usual 'Recharge' tab that will open a page having a line 'Edit your Auto Recharge option or disable it'. Follow easy steps to disable or edit your auto recharge setting.
Q 42. Why Auto-Recharge setting of my gTalk® account is not working?
The auto-recharge feature works only between calls, not during calls. If auto-recharge balance is reached during a phone call, the system will wait until the end of the ongoing call before recharge. So in rare events you may run out of money during a call even if you have activated the auto-recharge option.
Q 43. I am not receiving or missing gTalk® emails, why it happens and how to solve the problem?
Auto-Recharge setting of your gTalk® account will get auto-disabled immediately after any 'Authorization Failure' situation occurs. Common reasons for 'Authorization Failure' situation could be the followings:
- Your credit/debit card information i.e. expiration date, security code, or billing zip code etc. may have changed from those provided in the existing auto-recharge setting.
- Fund issue i.e. on reaching card's credit limit.
- For any other security reasons by the bank issuing your credit card.
You may re-set your gTalk® account for auto-recharge either by yourself going on-line or by calling gTalk's 24/7 call center at +1 (214) 593-1004, +1 (347) 229-9800
Q 44. Can I request to close one of my gTalk® accounts and get the balance transferred to my other gTalk® account?
Some email hosts like Yahoo, gmail by default tend to identify auto-generated emails as spam and dump those into Junk or Bulk folders of your email. In case of missing gTalk® emails please look into your email's 'Junk' or 'Trash' folder. If you have installed Anti-Spam filters or software on your email service, please ensure that legitimate emails from gtalkpinless@gTalk.us is not falsely identified as spam or junk.
Q 45. How to get my account Phone number changed?
Yes you can but has to be done manually by gTalk® admin. There is an administrative charge of $4 for this service.
Q 46. Will my gTalk® account get locked due to repeated log on attempts?
You will need to contact gTalk customer care to have your account telephone number changed. Request for change of account phone number can only be made after at least 30 days have passed since opening gTalk account. The only exception is in case the need for change of account phone number originated from inserting incorrect telephone number during opening gTalk account.
Q 47. How can I obtain call log of my gTalk® account?
Yes, it will. In such situation please call 24/7 gTalk Customer Care Center.
You may download call log for immediate past 60 days instantly by logging on to your gTalk account, click 'Call Record' tab, click appropriate month tab and then click 'Download PDF Call Log'. For call log of immediate past 12 months and maximum 24 months will involve a service charge of $25 and $40 respectively and you will need to contact gTalk customer support at email@example.com or call +1 347-229 9800.